Based in Dundee with regular travel to Network Rail sites inc Edinburgh & Glasgow
What you’ll be doing
Scotland’s Railway : Better journeys together.
Be part of something bigger. At Scotland’s Railway we’re delivering billions of pounds of investment to create a more reliable railway for the future. This is your opportunity to work on a nationally significant infrastructure programme, helping connect communities, support economic growth and sustainably transform the way Scotland travels.
Based in Dundee, with regular travel to other Network Rail sites, you’ll play a key role in our work – keeping communities, customers and stakeholders informed, engaged and connected as nationally important projects take shape.
This is an exciting time to join the sector. Reporting to the Network Rail Head of Communications and working with the Story team, you’ll ensure all engagement and communications activity is aligned with programme objectives, stakeholder expectations and reputational requirements.
KEY RESPONSIBILITIES
- Working closely with the Story Contracting, Network Rail communications team, Transport Scotland and our framework contractor community, continue to develop the programme’s approach to public engagement, stakeholder management and communications.
- Co-create, develop and maintain a planned rolling programme of strategic communication for the programme using online planning tools.
- Communicate project information clearly and effectively, including programme milestones, works activity, timelines, impacts and mitigation measures.
- Create and deliver high-quality communications, campaigns and content that promote project progress, achievements, passenger benefits, social value outcomes and key business objectives across internal and external channels.
- Build and maintain positive relationships with local communities, customers, local authorities, elected representatives, businesses, delivery partners and other key stakeholders.
- Act as the primary point of contact for residents, businesses, customers, local communities and stakeholders affected by the programme.
- Plan and deliver community and stakeholder engagement activities, including public information events, exhibitions, consultations, newsletters, mail drops, door-to-door engagement and other outreach initiatives.
- Work collaboratively with project delivery teams to identify, manage and communicate mitigation measures relating to noise, access restrictions, traffic management, environmental impacts and other forms of disruption.
- Ensure affected communities and stakeholders are kept informed of planned activities and mitigation arrangements.
- Represent the programme at stakeholder forums, community liaison groups, public consultations and external engagement meetings.
- Working closely with Network Rail’s Community Relations team, manage community enquiries and complaints relating to programme activities.
- Maintain accurate records of enquiries, complaints, actions and outcomes.
- Identify and elevate emerging issues, risks and reputational concerns where appropriate.
- Support the management of reputational opportunities and risks to protect and enhance the profile of the programme, its partners and funders.
- Monitor stakeholder sentiment, community feedback and emerging issues, identifying customer, community and reputational risks and opportunities.
- Measure and report on engagement and communications performance, social value and wider impacts, providing insight and recommendations to improve effectiveness and stakeholder outcomes.
- Demonstrate personal and professional leadership – being visible, accessible and promoting respectful behaviours across project teams and support positive relationships with customers, communities and stakeholders.
At Story Contracting, we invest in our people. We provide award-winning training and development opportunities for all employees to help you get to where you want to be in your career.
In addition to a competitive salary, pension (and company car/allowance). We show we care about our people by offering a health cash plan and wellbeing support to keep you fit and well – inside and outside of work.
Our agile working policy allows for a mixture of office and home working, and flexible working arrangements are available so that our people are engaged to give their best.
We care about our communities too and offer our employees two paid volunteering days each year to spend as a team or individually.
The Ideal Candidate:
- Strong communication, engagement and interpersonal skills.
- Experience in community engagement, stakeholder management, communications or customer relations.
- Ability to manage sensitive situations and handle complaints professionally and empathetically.
- Strong organisational, administrative and record-keeping skills.
- Confident and approachable, with experience engaging directly with members of the public and stakeholders.
- Proactive and solutions-focused, with the ability to remain calm and professional under pressure.
- Strong relationship-building skills and the ability to work effectively across multiple organisations and geographical locations.
- Full driving licence and willingness to travel regularly
- Experience working on rail, construction or major infrastructure projects.
- Experience working in operational or occupied environments, including residential communities.
- Knowledge of Considerate Constructors Scheme requirements and wider social value delivery.
- Experience working with local authorities, elected representatives, community organisations and public sector stakeholders.
Why Story Contracting?
Story Contracting is a privately-owned, award-winning infrastructure company who is financially secure and agile with a wide range of public, private and third sector clients who enjoy working with our talented and committed team.Our track record for delivery on time and to budget, safely and reliably, has meant repeat business from our clients, which is reflected in our motto of ‘Do It Right!’
Our values are at the heart of everything we do – the way we work and the behaviours we display. We believe that this is what makes Story Contracting and our people exceptional.
GROUNDED – Everyone is equal at Story. We are down to earth and treat each other with respect.
HARDWORKING – We all pull our weight and work hard for each other.
PROUD – We are proud of our safety, our projects, our people, our clients and the success we create together.
FAMILY – We nurture, train, develop and keep our people safe, just like a family. We are inclusive and do the right thing for the business and its people.
TRUSTED – What we say is what we do. Our clients, our people and our communities trust us to do it right.
WINNERS – We are hungry for success and want to be the best performing contractor for our clients, our people and our communities.
Every Story Matters
We are proud to be a place where everyone can be part of the Story!
As part of our pledge to eliminate discrimination and encourage diversity among our Story Team, our ‘Every Story’ policy ensures all employees are a part of a diverse environment and always feel included.
All applicants will receive careful consideration for employment regardless of who you are, where you come from or what you believe in.
Think you’d be a good fit?
Successful applicants will be contacted shortly after the closing date.
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