Customer Success Manager – AI-Driven Engagement & Renewals

Citywire is seeking a Customer Success Manager to drive user engagement across subscription products for 500+ asset management accounts. You will scale HubSpot workflows, leverage analytics and AI tools, and build a champion community to feed product development.

The role emphasizes renewal protection, onboarding, and ongoing adoption across paywalled sites and new digital products. Strong communication and cross‑functional collaboration are essential.

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