Service Desk Specialist required by a hugely desirable organisation in the entertainment industry, with sites across London including near Waterloo Station. This is a 12 month fixed term contract paying £35,500 to £38,500.
They are relocating one of their sites, so for a period you will be supporting four sites at once. You will be hands on with the move itself, from inventory and logistics to physically relocating and installing kit.
This is a fully office based role, five days a week, rotating across all London sites. There is no hybrid working.
Alongside the relocation, you will act as an escalation point on the service desk, supporting users in person and remotely within an ITIL environment.
In return they offer an excellent pension, 28 days holiday and massive discounts on concerts, shows and events.
Responsibilities
- Inventory, relocate and install equipment at the new office
- Network patching and end to end cable testing
- Floor walking and troubleshooting workstation setups
- Support AV equipment in meeting rooms
- Act as escalation point for complex service desk requests
- M365 administration across SharePoint Online, OneDrive and Teams
- Prepare, sanitise and record hardware for disposal
Experience
- CompTIA A+ or Network+ (or equivalent)
- Service desk experience within an ITIL framework
- Azure AD / Entra and Exchange Online
- M365 licensing and cloud concepts
- Networking and Cisco hardware
- Windows, MacOS, iOS and Android
- Teams VoIP, SharePoint libraries and file sharing
- Basic PowerShell for bulk administration
- Diagnostic tools such as Mutiny
Desired Skills and Experience
- IT Support
- Office 365
- Jira
- ITSM
- MDM
- Intune
- Active Directory
- teams
- SharePoint
- Jamf
- AV
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