Receptionist – Front of House

Job Title: Receptionist – Front of HouseLocation: North LondonSalary: £14.80 Per Hour + Excellent Staff Benefits

Hours: 40 Hours per week, Monday to Friday

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commenceswith our client.

This is an excellent opportunity for someone who thrives in a fast-paced corporate environment and takes pride in delivering a positive customer experience.

• Do you have experience in hospitality, customer service or corporate reception

• Connect naturally with people and communicate with warmth and confidence

• Take real pride in your presentation and the spaces around you

• Bring energy and a genuine “how can I help?” mindset

• Reliable, Enthusiastic and Hardworking, Passionate about what you do

• Ability to work on own initiative

• Good timekeeper

• Good communication skills – specifically verbal preferably with a second language

Job Overview

As the face of the Business, you will:

• Create brilliant first impressions through warm, confident and personalised welcomes to all client visitors, guests and staff, ensure all who arrive book in and receive visitors passes

• Own the guest journey from arrival to departure, making every interaction feel seamless

• Confidently interact via telephone and comfortable using workplace technology, including Outlook and Teams

• Check identities of attendees and issue passes following the Client AI for site, arranging hosts for visitors as required.

• Respond to the Reception Inbox, making sure all emails are responded too in a timely manner.

• Comply with legal obligations and safety requirements of the role.

• Follow Assignment Instructions (AI) and procedures appropriately.

• Ensure that all KPI databases are accurately updated on a daily / weekly basis.

• Monitor, respond and communicate any site messages using the Site Radio

• Fully and satisfactorily complete all competency training required to carry out your role

• Complete training where applicable for continuous self-development as directed by the Security Account Manager.

• Observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.

• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

Main duties:

Undertakeduties as described in accordance with the Reception Procedures Manual.

• To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.

• To make staff, colleagues and visitors feel welcome and to aim to make the guest’s time at the office a business-like and pleasurable experience.

• To be readily able to answer any questions and / or find out the answer promptly.

• To receive and look after guests until they are met by their host.

• To maintain a quality reception area.

• To follow Assignment Instructions (AI) and procedures appropriately

• To support the booking service for meeting rooms.

• To report any building faults or H&S concerns, logged with the helpdesk for reactive maintenance.

• To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.

• To receive delivery of post external, log receipt, update Porter service

• To monitor, respond and communicate any site messages using the Site Radio

• To fully and satisfactorily complete all competency training required to carry out your role

• To complete training where applicable to ensure continuous self-development as directed by the Security Account Manager.

• To observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.

• To stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

• To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.

• To undertake other reasonable tasks as requested.

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