Claims Oversight Manager

Overview

In this role, you will oversee claims performance across a portfolio of managing agents to support Lloyd’s Claims Principles and drive best-in-class claims management. You will use market insight, data, and stakeholder relationships to identify risks, improvements, and better customer outcomes. You’ll lead governance discussions, assess compliance, and influence market-wide decision-making. This is an impact-driven opportunity to shape claims performance across global markets and foster continuous learning.

Pay / Benefits

• health and wellbeing initiatives
• diversity and inclusion training
• mentoring opportunities
• volunteering opportunities
• professional development
• employee networks

Responsibilities

• Monitor claims performance across managing agents to identify trends and opportunities for improvement
• Make risk-based judgements that support market performance and customer outcomes
• Build trusted relationships with senior stakeholders across managing agents and the Corporation
• Lead discussions on claims capabilities, performance and governance
• Assess compliance with Lloyd’s Claims Principles and intervene where performance concerns arise
• Use claims data and management information to influence decision-making and drive improvement
• Collaborate on thematic reviews, oversight activities and market-wide initiatives
• Contribute to a culture of accountability, openness and continuous learning

Key requirements

• Experience within claims, conduct risk, delegated authority or a related oversight function
• Strong knowledge of the London and international insurance markets
• Understanding of claims, legal and regulatory issues affecting the insurance sector
• Experience engaging and influencing senior stakeholders
• Ability to analyse complex data and translate insights into action
• Strong communication skills and ability to navigate challenging conversations
• Collaborative approach with a focus on delivering meaningful outcomes
• Experience supporting business change, risk management or operational improvement initiatives

• strong communication
• stakeholder management
• collaborative approach
• data analysis
• management information
• claims data interpretation

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