Senior Technical Customer Success Manager (Armis)

Overview

In this role you will drive successful adoption of the Armis platform for a portfolio of customers, aligning new use cases to CISOs’ goals and uncovering growth opportunities. You’ll serve as the technical liaison across cross-functional teams, ensuring value realization and high retention. You will guide deployments, deliver use cases, and help customers operationalize the platform. This is a hands-on, cross-team role with impact on security posture and business outcomes.

Responsibilities

• Manage a portfolio of up to 20 accounts across their lifecycle
• Define success plans and strategy with customers to meet objectives
• Guide implementation and deliver use cases to an operationalized state
• Maintain health and retention, drive adoption and value for growth
• Report risks and wins internally and to executives
• Represent customer voice to product and engineering teams
• Establish regular cadence with customers for status updates and executive reviews
• Leverage Gainsight to monitor health metrics, risk, and activity
• Maintain knowledge of the Armis platform and future products
• Encourage broader usage of the platform and recommend additional features
• Build trusted relationships with technical users and stakeholders
• Advocate for customers to align internal resources toward goals
• Validate deployment against business use cases and timely delivery
• Know about 3rd party solutions and integrations with Armis
• Provide technical subject matter expertise aligned to proficiency
• Collaborate with Engineering, Product, Support and Sales to drive success

Key requirements

• 5+ years in a customer-facing, advocacy and engagement role (post-sales, systems engineering, or client management)
• 3+ years in network engineering, architecture, support, or network design
• 2+ years in Security/Healthcare/automotive/Retail/OT
• Strong problem-solving skills and ability to resolve issues quickly
• Solid project management and end-to-end solution delivery experience
• Experience in a Cyber Security SaaS environment is a plus
• 3+ years in relationship-building for service delivery or account management
• 3+ years as Deployment Engineer or similar senior advisory role is preferred
• 5+ years combining design, deployment, configuration, support, troubleshooting of Unified Communications products
• Experience implementing security programs in large enterprises
• Familiarity with Healthcare/IoT devices and manufacturers
• Knowledge of Linux basics (Redhat/CentOS) and Networking concepts
• Willingness to travel regionally (up to 20-25% per quarter)
• CISSP, Security+ or CEH is desired

• Exceptional verbal and written communication
• Strong interpersonal and presentation skills
• Relationship-building and stakeholder management
• Gainsight for account health and metrics
• In-depth knowledge of Armis platform and future products
• Network engineering concepts and security posture improvement

…