Service Manager

Overview

As Service Manager at Lithia UK’s Leeds Citroen, you’ll lead the workshop, service and parts teams to drive efficient, profitable aftersales operations. You’ll balance customer service excellence with robust budgeting and KPI delivery in a target-driven setting. You’ll shape pricing, safety, and CSI outcomes while partnering with cross-functional teams to support the dealership’s growth. This role offers a path to meaningful impact in a fast‑paced automotive retail environment.

Pay / Benefits

• 33 days holiday (including bank holidays)
• company car
• pension
• life assurance
• private health care
• salary sacrifice car

Responsibilities

• Ensure warranty and repair work complies with manufacturer and company standards
• Maximise efficiency and profitability of the Service department through labour, parts and materials
• Manage accounts, budgets and costs for the department
• Review pricing policies and ensure compliance with legislation
• Lead the team with clear targets and KPIs
• Maintain a safe working environment and enforce health and safety processes
• Enhance customer service to achieve a high CSI score for the department

Key requirements

• Experience in a target driven environment with ability to lead and motivate a team to exceed targets
• Passion for delivering exceptional customer service and customer retention
• Proven background running a workshop or parts department
• Strong business acumen
• Strong knowledge of consumer/vehicle legislation

• customer focus
• leadership / people management
• commercial mindset
• aftersales management (workshop/parts)
• budgeting and cost control
• pricing policy review

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