ServiceNow Technical Consultant / Team Lead

Overview

As a ServiceNow Technical Consultant (team lead), you shape the future of our digital workflows and service management. You balance hands-on technical work with leading a small team of ServiceNow specialists, influencing platform strategy and delivering scalable solutions. You collaborate with Product Owners, Architects and stakeholders to drive automation and continuous improvement. This role blends technical depth with people leadership in a collaborative, value-driven culture.

Pay / Benefits

• Hybrid working
• Flexible hours
• Diversity and inclusion commitments
• Autonomy and ownership
• Supportive culture
• Career development opportunities

Responsibilities

• Designing and delivering scalable solutions across the ServiceNow platform
• Leading technical workshops and requirement gathering with business stakeholders
• Configuring and developing solutions across ITSM, ITOM, CSM, Service Catalogue, CMDB and Flow Designer
• Designing and maintaining integrations with enterprise applications and third-party platforms
• Managing and mentoring a small team of ServiceNow Developers and Administrators
• Supporting the professional development and growth of team members through coaching and one-to-ones
• Building strong relationships with stakeholders across the business

Key requirements

• Strong hands-on experience with the ServiceNow platform
• Experience delivering ServiceNow solutions in a complex enterprise environment
• Proficiency in JavaScript, Client Scripts, Business Rules, UI Policies, Flow Designer, Service Portal/Workspaces, REST and SOAP integrations
• Experience with CMDB, Discovery and Service Mapping
• ServiceNow Certified System Administrator (CSA)

• collaboration
• stakeholder management
• mentoring and coaching
• ServiceNow platform
• JavaScript
• Flow Designer

…