Director of Visitor Experience & Engagement

Serpentine is seeking an ambitious, supportive and innovative leader to join the Audiences team as Head of Visitor Engagement. This is a key role at a moment of transformation for visitor experience, evolving from front-of-house to a more active, audience-focused team that connects visitors with exhibitions, artists and ideas.

You will lead the development and embedding of experience standards—Safety, Welcome, Connection and Efficiency—while coaching managers and influencing colleagues to put

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