Client Service Director – Econometrics

I’m working with a fast-growing, independent marketing effectiveness agency to find a Client Services Director with 5+ years’ MMM experience to own client relationships on large-scale, high-profile engagements

• Making sure client projects are delivered on time and meet expectations
• Planning resource so the right people, skills and processes are in place
• Upholding the highest standards of technical and quality assurance
• Scoping new business opportunities and growing the service within the account
• Leading, mentoring and developing a team of analysts

The work is heavily technical as well as insight-led. Analysis is aligned to clients’ own internal modelling standards, so technical credibility matters as much as storytelling. Delivery is mostly virtual, with only very occasional international travel.

This is a blend of strategic leadership and hands-on delivery – managing resourcing, quality, and growth across the account, while leading and mentoring a team of analyst

• 5+ years in a Client Services Director role, media agency/consultancy background
• Strong MMM grounding, comfortable with technical + insights-led delivery
• Confident presenting complex analysis to non-technical stakeholders
• P&L/revenue management experience
• Entrepreneurial – spots opportunities to grow the client offering

What’s on offer:

• Competitive salary + annual bonus
• 25 days holiday + birthday off
• Training, conferences, and real scope to shape the role as the business grows

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