C Executive

Debt Recovery & Compliance ExecutiveLocation: Reading for induction, then fully remoteContract: Full-timeHoliday: 25 days annual leave plus bank holidaysReporting to: Managing Partner / Operations Manager / COLP

The role

As Debt Recovery & Compliance Executive, you will be responsible for overseeing outstanding client debt activity while also supporting the firm’s compliance framework and client complaints processes. The role will involve regular communication with clients, internal teams, regulators and other external stakeholders, requiring a confident, professional and solutions-focused approach.

Key responsibilities

• Monitor and manage aged debt and outstanding client balances
• Issue payment reminders and follow up professionally with clients regarding overdue accounts
• Maintain accurate records of debt recovery actions, arrangements and outcomes
• Support the administration of client complaints, from logging cases through to resolution tracking
• Assist in gathering information and documentation for complaint responses and regulatory enquiries
• Maintain compliance registers and records, ensuring they are accurate and audit-ready
• Coordinate responses to requests from regulators, insurers, auditors and other external bodies
• Monitor regulatory updates and support the implementation of new compliance requirements
• Prepare reports, management information and supporting compliance documentation
• Provide general administrative support to senior leadership as required

What we’re looking for

• Experience in debt recovery, credit control or accounts receivable administration
• At least 2 years’ experience in an administrative, compliance, legal support, regulatory or client services role
• Strong written and verbal communication skills
• Excellent organisation, attention to detail and record-keeping ability
• Ability to handle confidential information with discretion
• Confident using Microsoft Office, particularly Word, Excel and Outlook
• A proactive approach with the ability to identify issues and work towards solutions independently

Desirable experience

• Experience gained within a law firm, legal services business or regulated professional services environment
• Understanding of legal services regulation, compliance frameworks or complaints handling processes
• Experience maintaining compliance registers, supporting audits or assisting with regulatory requests

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