Claims Executive

Job title: Claims Executive (Commercial)

Salary: £Negotiable, dependent on experience

Location: Manchester

PURPOSE OF ROLE

Our client is looking for an experienced claims professional to manage the end-to-end claims process for brokerage clients, regardless of size, including larger, more complex or contentious claims from investigation and evaluation through negotiation to settlement.

You will also lead, guide and mentor junior colleagues, helping to build a culture of excellence, accountability and continuous improvement.

RESPONSIBILITIES

• Managing the end-to-end claims process regardless of size, including larger, more complex or contentious claims arising with brokerage clients, from investigation and evaluation through negotiation to settlement
• Applying comprehensive knowledge of insurance policies, coverage types and claims procedures to assess and adjudicate claims accurately, within established timelines and guidelines
• Visiting clients following a loss to investigate the circumstances and build a robust claim that leads to a swift, favourable outcome
• Negotiating with insurers to secure the best possible settlement terms under the policy
• Collaborating closely with internal departments, external vendors and other stakeholders to resolve claims in a timely and efficient way
• Providing leadership, guidance and mentoring to the claims handler and other junior team members, fostering a culture of excellence, accountability and continuous improvement
• Analysing claims data, identifying trends and creating reports, and developing strategies to mitigate risk, reduce claim frequency and improve claims management processes
• Preparing and presenting reports and presentations that highlight key performance indicators
• Building and maintaining strong relationships with clients, brokers, insurers, loss adjusters, assessors, third-party legal representatives and industry partners to enhance customer satisfaction and loyalty
• Keeping up to date with industry trends, regulatory changes and emerging technologies to support innovation and better-informed decisions
• Acting as an advocate for the claims function and for settlements

DAY-TO-DAY

• Handling claims of all sizes, from first notification through to settlement
• Visiting clients after a loss and working with insurers, loss adjusters and legal representatives to build and progress claims
• Coaching and supporting junior team members, including the claims handler
• Supporting clients who may be in difficult or distressing situations with guidance and reassurance
• Reviewing claims data and presenting performance reports

EXPERIENCE

• Strong understanding of commercial insurance policies, coverage types and claims procedures (essential)
• Brokerage experience (essential)
• Strong client relationship management experience (essential)
• Understanding of the general and legal principles of insurance and the relevant regulatory and legal frameworks
• GCSE Maths and English (or equivalent); A-levels desirable
• BDMA (British Damage Management Associate) certificate (Desirable)
• CII and CILA qualifications are desirable and considered an asset

SKILLS

• Excellent analytical, problem-solving and decision-making skills (essential)
• Outstanding communication, negotiation and interpersonal skills (essential)
• A customer-focused approach (essential)
• Able to give constructive feedback, coaching and mentoring to support the professional growth of junior team members (essential)
• Experience of providing compassionate support, guidance and encouragement to clients in difficult or distressing situations (essential)
• Able to work independently, prioritise tasks and meet deadlines in a fast-paced environment
• Confident, assertive and resilient under pressure
• Able to adapt to diverse personalities, perspectives and cultural backgrounds, fostering an inclusive and collaborative environment

BENEFITS

• Support for your wellbeing in every aspect of your life, recognising that being happy and healthy at home helps you feel fulfilled at work, and vice versa
• Competitive salary and company pension scheme
• Generous holiday allowance plus UK bank holidays
• Employee assistance programme and wellbeing support
• Flexible and hybrid working options
• Support for professional qualifications and ongoing career development

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