Senior Client Support Specialist

Overview

In this role you will support ICE Data Derivatives clients by handling inquiries, onboarding/offboarding, and coordinating issue resolution. You will work with global customers on product operations, data, and option-price questions while collaborating with internal teams to resolve issues. You’ll build strong client relationships and maintain clear, up-to-date procedures. This position offers the opportunity to influence how data and analytics support risk management across multiple asset classes.

Responsibilities

• Onboard and off-board ICE Data Derivatives clients and services
• Field inquiries via email, chat, Salesforce, and phone on product, data, and price topics
• Provide timely, accurate responses to client inquiries
• Support file delivery failures and ensure timely remediation
• Escalate issues to internal groups with urgency when needed
• Maintain strong client and internal stakeholder relationships
• Keep documentation of policies, procedures, and workflows up to date periodically

Key requirements

• Bachelor in Economics or Finance or related discipline
• 3 years of experience in a similar support or client-facing role
• Excellent verbal and written English
• Strong time-management and organizational skills
• Analytical and problem-solving abilities with attention to detail
• Ability to interact with external clients and internal business units
• Working knowledge of Salesforce, Service Now, MS Office; FTP is a plus

• Clear communication
• Relationship building
• Proactive problem-solving
• Salesforce
• Service Now
• MS Office

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