Virtual Account Specialist

Overview

In this role you own a diverse customer portfolio, using phone and digital engagement to build relationships and drive profitable growth. You will develop strategic account plans and expand presence across e-commerce, veterinary, sports, and specialist channels while maintaining Pharmacy wholesale partnerships. You’ll shape how emerging and specialist areas grow, delivering a high-quality customer experience. This role blends relationship management with active business development to create measurable commercial impact.

Pay / Benefits

• remote work

Responsibilities

• Own and grow a portfolio of customer accounts with clear account plans for sustainable profitability
• Build trusted relationships across market segments and act as a commercial partner
• Drive growth across e-commerce, veterinary, sports and other specialist channels
• Manage Pharmacy wholesale relationships and ensure consistent service and supply
• Develop deep understanding of customers’ businesses to craft commercially compelling solutions
• Identify opportunities within existing accounts to broaden product penetration
• Maintain an active, well-managed sales pipeline in CRM with speed and focus
• Utilize customer and sales data to prioritize activity and make informed decisions
• Collaborate cross-functionally to unlock opportunities and deliver a seamless customer experience
• Represent Essity, its brands and values in customer interactions

Key requirements

• Experience in sales, account management, business development or inside sales with a track record of relationship-building and commercial results
• Strong commercial mindset with ability to spot opportunities in existing accounts
• Excellent communication and relationship-building skills via telephone and digital channels
• Confidence engaging customers and turning conversations into opportunities
• Commercial curiosity and ability to identify where value and growth can be created
• Experience with CRM systems, sales data and customer information to manage opportunities
• Strong organizational skills to manage multiple customers, opportunities and stakeholders
• Resilience, energy and a results-driven mindset
• Collaborative approach and focus on delivering excellent customer experience

• relationship-building
• entrepreneurial mindset
• communication
• CRM systems
• data-driven decision making
• sales pipeline management

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