Job Summary:
Manage, develop, and support Supervisors in managing Civil Enforcement Officers (CEOs), ensuring the consistent delivery of a professional, compliant, and customer-focused enforcement service.
Oversee service-wide performance monitoring and operational reporting, working closely with the Operational Support Manager to ensure effective, efficient, and high-quality enforcement operations.Manage and develop team members, fostering a positive, inclusive, and performance-driven culture while overseeing day-to-day operational and administrative responsibilities.
Job Description:
Response for providingtimelysupportand guidanceto Supervisors, ensuring they are equipped to manage their teams confidently and professionally.
Working closely with Operational Support Manager, overseeday-to-day operations to ensure a consistent, high-quality enforcement service that is compliant, customer-focused, and efficient.
Monitor service and team performance, using data and insights toidentifytrends, celebrate success, and address areas for improvement.
Ensure quality, accuracy, and consistency across all enforcement activities, including operational checks, coaching, and compliance standards.
Maintainaccurateandtimelyoperational records, reports, and performance informationto support compliance and audit records.
Working closely with Operational Support Manager, overseeresourcing and staff scheduling to ensureappropriate coverageand effective deployment across all shifts.
Identifyoperational risks or issues early, escape or make recommendations to address asappropriate.
Monitorstatutory, contractual, and organisational requirements, ensuring full compliance with relevant legislation and policies.
Support team developmentand embeddinga positive, inclusive, and performance-driven culture through effective coaching, development, and support for Supervisors and CEOs.
Workingin collaborationwith Operational Support Manager,support recruitment, onboarding, and ongoing training to ensure teams have the skills and confidence to succeed.
Act as point of contact for escalated issues such as complaints, incidents, and sensitive enquiries with professionalism and care, escalating asrequired.
Contribute to continuous improvement by supporting service enhancements, technology changes, and operational development initiatives.
Deputise for the Operational Support Manager, whenrequired.
Worker Type:
Regular
Number of Openings Available:
1
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