Guest Experience Director – Theatre & Venue

Royal & Derngate in Northampton is seeking a Customer Experience Manager to lead the delivery of outstanding service across both venues, inspiring high‑performing teams and shaping a welcoming visitor journey. You will oversee Front of House operations, manage staffing and budgets, liaise with visiting companies and volunteers, and foster a culture of hospitality while ensuring safety and accessibility.

This role requires strategic thinking, clear communication, and the ability to balance guest

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