Welfare Support Officer
Duration: 3 months initially Hours: 22.2 per week Salary: £30,458 per annum (pro rata) Location: Belfast
VANRATH are recruiting for a Welfare Support Officer to join a dedicated team supporting victims and survivors accessing assistance through the Troubles Permanent Disablement Payment Scheme.
Within this role, you will support the coordination of welfare advice services connected to the Troubles Permanent Disablement Payment Scheme (TPDPS). The organisation does not administer the scheme or determine individual eligibility, but plays an important role in coordinating support, collating relevant information and engaging with applicants where required.
About you
- 5 GCSEs at grades A-C, including English and Maths, or equivalent.
- A minimum of 2 years’ practical experience working with and processing high volumes of sensitive client information in line with data protection regulations and statutory timeframes.
- A minimum of 2 years’ experience using written, non-verbal and verbal communication skills to engage effectively with clients with both non-complex and complex needs.
- Experience developing and delivering reporting templates, management reports and progress updates.
- Experience delivering application-based schemes with a focus on client outcomes.
- Experience working within a community, voluntary or statutory environment with clients experiencing trauma, mental health and/or physical health issues.
- Experience using Microsoft Office, including Word, Excel and Outlook.
What you’ll do
- Develop an understanding of the Troubles Permanent Disablement Payment Scheme and its underpinning legislation.
- Locate, identify and collate relevant information held by the organisation for release to applicants and/or the Scheme Administrator.
- Maintain accurate records of interactions and correspondence, ensuring management information systems are regularly updated.
- Ensure sensitive client information is managed in accordance with GDPR and data protection requirements.
- Support the Welfare Co-ordinator in developing and coordinating processes and support systems for Welfare Advisors working within community and voluntary sector organisations.
- Maintain knowledge of the welfare system relating to victims, survivors and their families to ensure appropriate support pathways.
- Assist with identifying training and support needs across staff and funded organisations, helping to build capacity and improve service quality.
- Liaise with the Scheme Administrator, the Victims’ Payments Board and other relevant stakeholders.
- Act as a point of contact for queries and concerns arising from applications where direct support is being provided.
- Collate information and contribute to programme-level outcome reports, management updates and service improvement.
- Identify opportunities to improve operational systems, processes, policies and procedures.
For further information on this opportunity, apply via the link or contact VANRATH for a confidential chat today.
IND04
Skills:Welfare Support Case Management Information Management Stakeholder Engagement Welfare Advice
WHJS1_NI
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