Loyalty Operations Leader – Transformation & Engagement

John Lewis Partnership is seeking a Senior Loyalty Operations Manager to drive end-to-end operational delivery of the loyalty programme and improve future efficiency. The role is based in London with hybrid working, requiring in-office presence three days a week and strong collaboration with stores, contact centres and back-end teams.

You will oversee operational delivery of current benefits, ensure scheme compliance, and coordinate with Retail, Legal, DP, Finance and product teams to enable

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