Head of Operations: Guest Experience & Growth

Company: Warner Hotels
Apply for the Head of Operations: Guest Experience & Growth
Location: Holme Lacy
Job Description:

Warner Hotels is seeking a Head of Operations to lead front and back‑of‑house teams across Reception, Leisure, Spa, Housekeeping, Entertainment and Nights. You will ensure seamless guest moments, drive commercial performance and uphold brand standards through proactive leadership and guest‑centric service.

Reporting to the General Manager, you will manage Labour costs, rosters, safety compliance and complaint resolution, while inspiring and developing large multidisciplinary teams to deliver

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Posted: November 3rd, 2026