Casual Receptionist
Company: Isle of Wight Council Salary: Grade 3, £13.49 per hour Hours: Part-time Location: Isle of Wight Working pattern: On-site Job type: Temporary Posting date: 30 Oct 2026 Closing date: 29 Nov 2026
1Leisure is recruiting casual receptionists to join our busy and customer-focused Reception team, supporting the day-to-day operation of our leisure facilities and ensuring a welcoming, safe and efficient front-of-house service for all customers.
Reception staff play a key role in delivering high standards of customer care, acting as the first point of contact for visitors, members, and course participants. The role involves handling customer enquiries and bookings, processing payments, and ensuring all relevant operational, audit, and health & safety procedures are followed at all times. Successful candidates will be reliable, responsible and customer-focused, with the ability to communicate clearly and confidently with a wide range of people, both in person and over the phone. You must be able to work on your own initiative as well as effectively as part of a team, often in a busy and fast-paced environment.
Duties will include:
- Managing customer enquiries and bookings accurately and efficiently
- Using computerised booking, till and payment systems
- Handling cash and card payments and supporting basic reconciliation processes
- Providing a high standard of customer care and responding appropriately to customer feedback or concerns
- Maintaining a professional appearance and adhering to uniform and operational procedures
- Working in accordance with health, safety, and data protection requirements
Previous experience in a customer-facing role, particularly within reception, leisure, or retail environments, would be advantageous. Experience of cash handling, IT systems and booking or point-of-sale software is desirable, although training will be provided. The role requires flexibility, with shifts covering early mornings, evenings, weekends and Bank Holidays, according to operational need.
Proud member of the Disability Confident employer scheme
Summary
1Leisure is recruiting casual receptionists to join our busy and customer-focused Reception team, supporting the day-to-day operation of our leisure facilities and ensuring a welcoming, safe and efficient front-of-house service for all customers.
Essential requirements
Reception staff play a key role in delivering high standards of customer care, acting as the first point of contact for visitors, members, and course participants. The role involves handling customer enquiries and bookings, processing payments, and ensuring all relevant operational, audit, and health & safety procedures are followed at all times. Successful candidates will be reliable, responsible and customer-focused, with the ability to communicate clearly and confidently with a wide range of people, both in person and over the phone. You must be able to work on your own initiative as well as effectively as part of a team, often in a busy and fast-paced environment.
Duties will include:
- Managing customer enquiries and bookings accurately and efficiently
- Using computerised booking, till and payment systems
- Handling cash and card payments and supporting basic reconciliation processes
- Providing a high standard of customer care and responding appropriately to customer feedback or concerns
- Maintaining a professional appearance and adhering to uniform and operational procedures
- Working in accordance with health, safety, and data protection requirements
Previous experience in a customer-facing role, particularly within reception, leisure, or retail environments, would be advantageous. Experience of cash handling, IT systems and booking or point-of-sale software is desirable, although training will be provided. The role requires flexibility, with shifts covering early mornings, evenings, weekends and Bank Holidays, according to operational need.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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