Hearing & Admin Support: Public Service Impact

Brook Street is recruiting for a Customer Service role within the hearing and administrative support team. Based in London, this full-time temporary assignment runs Monday to Friday, 9am to 5pm, delivering clear information and empathetic help to users in a public-facing environment.

You will handle hearings, engage with users face-to-face and by phone, follow scripts, support listing and safety processes, and manage case files with accurate data entry under SPoS guidance.

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