Role: Customer Service ManagerIndustry: Healthcare / Pharmacy ServicesLocation: North West London (On-site)Hours: Monday to Friday (8:30am–6:00pm)
A growing healthcare services provider is looking for an experienced Customer Service Manager to lead their customer service team and maintain high standards of service.
You’ll be a confident leader with a strong customer-focused approach, ensuring enquiries are handled efficiently, issues are resolved promptly and customers receive a consistently professional service.
Ideally, you’ll have previous experience within pharmacy or healthcare, with an understanding of medication management processes and the importance of accurate, timely communication in a healthcare environment.
This is a hands‑on role where you’ll support and develop your team, oversee service standards and drive improvements to the overall customer experience.
Person Specification:
- Proven experience managing a large customer service operation
- Excellent customer service and communication skills
- Previous experience working within pharmacy/medicines management
- Confident handling complaints
- Unrestricted UK Right to Work (please note, visa sponsorship is not available for this role)
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