Service Manager

The role

• Take ownership of the department’s daily operation, setting clear priorities and leading a team of service advisors, technicians and support colleagues by example.
• Stay close to the action: oversee bookings, workshop loading and work in progress, help resolve operational challenges and support the team during busy periods.
• Drive workshop productivity, efficiency and profitability, using KPIs and departmental budgets to identify opportunities and turn improvement plans into action without compromising quality.
• Champion clear customer communication and high service standards, taking responsibility for resolving concerns and building lasting customer relationships.
• Coach and develop your team, set clear expectations and build a culture of accountability, collaboration and pride, where everyone understands their contribution to moving the business forwards.

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