Software-Focused Technical Support Specialist (Level 2)

GLORY in Knutsford is seeking a proactive Technical Support Specialist to provide Level 2 support for hardware and software, focusing on software. You will assist UK & Ireland Field Service Engineers and the internal helpdesk, managing escalations and using Glory’s remote device management platform to accelerate resolutions.

Key duties include creating technical documentation, analysing service data for efficiency gains, and developing diagnostic scripts for engineers.

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