AI-Powered Customer Engagement Lead

The Travel Corporation is seeking a Customer Engagement AI Capability Lead in London to shape the AI-enabled customer experience across TTC brands. This strategic and hands−on role blends capability development with practical delivery across chat, voice and digital channels.

You will define the AI capability roadmap, lead design and integration with Genesys Cloud, Salesforce and third‑party AI technologies, and collaborate with global teams to deliver measurable value while upholding responsible

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