About the role
We’re looking for a friendly and professional Receptionist to join our team.
As one of the first points of contact for our guests, you’ll provide a warm welcome, assist with enquiries and bookings and help ensure every guest has a positive experience throughout their stay.
This is a varied front-of-house role, ideal for someone who is organised, approachable and passionate about delivering excellent customer service.
Role highlights
Varied front-of-house and customer service role
Regular interaction with guests throughout their stay
Opportunity to work closely with teams across the wider resort
Ongoing opportunities to develop your customer service and hospitality skills
Key responsibilities
Welcome guests and provide a friendly and professional check-in experience
Respond to guest enquiries in person, over the telephone and by email
Manage bookings, reservations and payments using internal systems
Provide information about the resort, facilities and local area
Handle guest feedback, queries and concerns professionally
Process guest check-outs accurately and efficiently
Coordinate with housekeeping, maintenance and other resort teams to support the guest experience
Maintain a clean, organised and welcoming reception area
Complete general reception administration and maintain accurate records
Follow company procedures, including data protection, health and safety requirements
Work collaboratively with the wider resort team
What we’re looking for
Essential
Excellent customer service and communication skills
A friendly, professional and welcoming approach
Strong organisation and multitasking skills
Good attention to detail
Confidence using computers and learning new systems
Ability to remain calm and professional in a busy environment
Ability to work independently and as part of a team
Desirable
Previous experience within a reception, customer service or hospitality role
Previous experience using booking or reservation systems
Experience working within a holiday park, hotel, leisure or similar guest-focused environment
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