Receptionist

Golborne Medical Centre are looking for a part-time Receptionist/Administrator to join our friendly team. The successful applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service. You will need some flexibility to cover Morning(8.00am to 1.00pm) and Afternoon shifts (1.00pm to 6.30pm). This can be agreed. The role is patient focussed and you will carry out a variety of roles including: Welcoming all patients and visitors to the surgery Dealing with enqueries from patients and external agencies in person and over the telephone. Processing prescription requests. Signposting patients to the correct service etc. You will work alongside a team of receptionists to ensure that all processes are carried out to a high standard. Dr Ramasamy & Partners Job Description Receptionist Job Title: Receptionist Responsible to: Senior Receptionist / Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities

Telephone Duties

1. 1. Making appointments
2. 2. Prescription requests
3. 3. Giving out results where appropriate
4. 4. Ambulance transport bookings
5. 5. Deal with Home visit requests
6. 6. Deal with general enquiries
7. 7. Contacting other providers

Reception Duties

1. 8. Register new patients and temporary residents
2. 9. Greet and direct patients and visitors
3. 10. Booking appointments
4. 11. Handing out prescriptions
5. 12. Ensure outstanding queries are explained and handed over to next shift, as necessary
6. 13. Respond to needs of our clinical team during surgery
7. 14. Collect fees from patients for providing non-NHS services
8. 15. Deal with general enquiries and complaints
9. 16. Filing medical notes

Prescriptions

1. 17. Dealing with requests for repeat prescriptions
2. 18. Raising prescriptions as per Practice protocols
3. 19. Dealing with queries relating to repeat prescriptions

General

1. 20. Input and extract information from Practice computer system
2. 21. Observe health and safety guidelines at all times
3. 22. General housekeeping (e.g. keeping reception and waiting areas tidy)
4. 23. Maintain Confidentiality at all times
5. 24. To participate and continue Personal Development
6. 25. To observe Equality & Diversity guidelines at all times
7. 26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.
8. 27. Any other reasonable duties as necessary

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