Assistant Business Manager

Overview

As Assistant Business Manager, you support the counter’s performance by driving sales and leading the team to deliver outstanding customer service. You work closely with the Business Manager to set targets, coach staff, and maintain brand standards in-store. You champion an entrepreneurial, customer‑centric approach and seek opportunities to extend engagement beyond the shop floor. This role combines leadership with hands-on operational excellence to help grow the brand presence on the counter.

Pay / Benefits

• structured induction programme
• Structured career development
• exclusive product launches
• Tilbury Treats rewards platform
• life assurance
• birthdays off work

Responsibilities

• Drive financial results in store to meet and exceed targets and KPIs
• Support the Business Manager to set individual and team sales targets and align with Retail Artists
• Demonstrate entrepreneurial spirit and genuine enthusiasm for the company’s performance
• Lead by example to deliver exceptional customer service and a standout customer experience
• Coach and provide feedback to ensure Charlotte Tilbury standards in service and artistry
• Extend customer service beyond in-store experiences and develop the customer database for direct marketing
• Create development plans, conduct regular reviews, and foster two-way feedback
• Build a positive, collaborative team culture through meetings and recognition
• Propose plans, events and other activities to unlock commercial success
• Maintain impeccable visual merchandising, counter cleanliness and hygiene
• Enforce grooming standards to inspire the team to present their best selves

Key requirements

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

• customer-focused
• leadership
• coaching
• communication
• team development
• collaborative

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