Company: Lorikeet
Location: London
Job Description:
Lorikeet seeks a Technical Customer Support Lead in London to run the TCS team day to day, owning the AI automation roadmap and at least one production automation project. You’ll mentor engineers, shape escalation processes, and act as the bridge between support and Engineering on product direction.
You’ll own staffing, SOPs, and a robust knowledge base, turning recurring incidents into self-service AI-driven solutions while advocating for customer needs at the leadership table and guiding
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Posted: November 1st, 2026