Head of Digital Operations & Infrastructure – Band 8c

Overview

In this role you drive the strategic delivery and resilient operation of the Trust’s core digital infrastructure and user support. You translate the digital strategy into executable roadmaps for service delivery and infrastructure, ensuring 24/7 availability and NHS governance compliance. You will lead cross-functional teams to enhance patient care and staff experience, balancing service excellence with secure, future-proof technology. This is a high-impact role that shapes how digital services enable clinical operations at scale. You will work closely with senior leaders to sustain a culture of service improvement and innovation.

Pay / Benefits

• exclusive benefits
• NHS pension scheme
• discounts at local shops and restaurants
• two on-site nurseries
• discounted public transport
• health and wellbeing initiatives

Responsibilities

• Direct strategic and operational functions for Digital Infrastructure, Service Desk, Telephony, IT Admin, and small projects
• Ensure availability, security, and resilience of core infrastructure underpinning clinical and corporate systems
• Provide senior CIM leadership during major outages to minimise clinical impact
• Bridge the Digital Strategy with delivery teams, aligning workstreams with long-term goals
• Lead governance, roadmaps, and renewal plans for service delivery and infrastructure
• Define and monitor SLAs/OLAs and drive service quality using metrics
• Oversee architectural reviews to ensure scalable, highly available platforms
• Promote automation, monitoring, and cloud adoption to improve efficiency and stability
• Foster staff adoption of self-service tools and maintain CPD for technical staff
• Plan workforce capability and succession, and manage senior staff performance

Key requirements

• Strategic leadership and alignment with digital strategy and ICS goals
• Infrastructure governance, assurance, and risk management
• Experience leading CIM, incident management, and resilience frameworks
• Service transformation and ITSM maturity with benefits realisation
• Financial and commercial acumen, with budget and CIP experience
• Collaborative stakeholder management across clinical, operational, and external partners
• People and workforce development across multi-disciplinary teams

• leadership
• collaboration
• communication
• ITIL process leadership (Incident, Problem, Request, Access)
• CIM and disaster recovery / business continuity governance
• DSPT compliance and NHS standards

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