Manager, Service Design, UKI Studio+

Overview

In this role you lead and shape service design work within EY Studio+ UK, driving practical, implementable solutions for clients across sectors. You’ll guide multi-disciplinary teams, build strong client relationships and translate complex problems into clear, actionable services. The role offers visibility across a mature service design practice and opportunities to influence how organisations embed innovation. You will operate at pace, navigating complexity to deliver impact that scales.

Pay / Benefits

• flexible working
• Total Rewards package
• development opportunities
• coaching and feedback
• career progression
• flexEY benefits

Responsibilities

• Develop and manage project plans and stakeholder updates
• Cultivate relationships with client and internal stakeholders to extend impact
• Identify trends and opportunities to enhance service delivery and business growth
• Apply data-informed judgment to decision-making and risk assessment
• Act as a primary client and team contact, discussing未来 trends and expanding client relationships
• Create and deliver engaging presentations for diverse audiences
• Integrate data with practical insights to support decision-making by senior stakeholders
• Share technical, sector and market knowledge to inform client thinking

Key requirements

• Demonstrable experience as a Service Design Manager in industry or consulting
• Portfolio of projects showing application of service design to business challenges
• Ability to lead a small team and manage budgets with some oversight
• Ability to translate EY Studio+ UK services into compelling client value propositions
• Proven ability to contribute to a positive design team environment

• Inquisitive and user-focused
• Collaborative and cross-functional mindset
• Strong storytelling and communication
• Service design methods
• Stakeholder management
• Presentation design and delivery

…