Senior Specialist, Client Operations

Overview

In this Senior Specialist role, you will oversee CLOs and loan portfolios to sustain high client experience levels. You’ll manage transactions, review performance reports, and monitor service levels while collaborating with leadership and front-office teams. You will participate in client meetings, train support staff, and drive process improvements to enhance controls and efficiency. Your work will shape the client service administration and risk management framework across global partners. This is an opportunity to impact complex financial services operations within a renowned, innovative organization.

Pay / Benefits

• competitive compensation
• wellbeing programs
• generous paid leaves
• paid volunteer time
• flexible global resources
• career development opportunities

Responsibilities

• Oversee CLOs and/or loan portfolios to maintain client experience
• Manage cash & trade transactions and ensure timely execution
• Review reports, monitor portfolio performance, and SLA adherence
• Collaborate with Lead Manager and Group Manager; maintain status updates
• Participate in client meetings; ensure minutes and action follow-ups
• Build strong relationships with Front Office Relationship Managers
• Escalate and resolve complex issues; provide high-level escalation support
• Train support teams on client and deal-specific requirements
• Partner with Global Group Managers to streamline operations and standardize processes
• Support programs for process improvements and operational efficiency
• Act as escalation point for internal and external stakeholders
• Monitor partner activities; conduct regular partner meetings and escalation if needed

Key requirements

• Experience in Corporate Trust or related financial markets/securities industry
• Strong client management experience and ability to review deal governing documents
• Experience in loans (syndicated, bi-lateral, real estate) highly desirable
• Solid understanding of products and risk management controls
• Experience monitoring partner activities outside Ireland
• Effective interpersonal, oral and written communication
• Excellent analytical, organizational, and time-management skills
• Problem solving and judgment to analyze information
• Proficiency in Microsoft Excel

• strong communication
• problem solving
• time management
• stakeholder collaboration
• adaptive and proactive
• Microsoft Excel

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