Account Executive – Service Cloud

Overview

As an Account Executive for Service Cloud, you will drive growth for one of Salesforce’s fastest-growing products. You collaborate with cross-functional teams to articulate value, uncover customer needs, and close strategic deals. You help shape the Agentforce-enabled service platform across Contact Centre, ITSM, and HR Service, delivering measurable impact for customers. This role offers high-velocity, relationship-driven selling in a rapidly expanding AI-driven environment.

Responsibilities

• o wield quota-carrying direct sales to grow ACV and upsell/cross-sell within existing customers
• o build and execute account plans to retain and expand deals
• o perform discovery to reveal customers’ processes and objectives
• o articulate compelling value propositions aligned with Agentforce and Service Cloud capabilities
• o manage customer communications across written, verbal, and presentations (Slack, Google Slides, Zoom)
• o leverage internal resources and teams to drive results
• o align account teams and partner ecosystems to advance deals and customer success

Key requirements

• quota-carrying direct sales success
• experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
• ability to create and execute account plans to grow ACV
• strong discovery and value-hypothesis articulation
• understanding of Agentforce and Service Cloud tech stack across customer service, ITSM, and HR service

• strong interpersonal and communication skills
• ability to work in a fast-paced, high-growth environment
• collaboration across teams
• experience with Slack, Google Slides, and Zoom
• familiarity with sales methodologies (MEDDIC, Challenger, Command of the Message)
• ability to develop business cases and service requirements

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