Overview
In this role you will apply FTIR, Raman, and NIR capabilities to support customers across the UK, Ireland, and Nordics. You will collaborate with the sales team to deliver pre- and post-sales support, training, and technical guidance, ensuring customers maximize instrument value. You will contribute to demonstrations, conferences, and user meetings, driving customer success and adoption. You will travel extensively to sites and events to provide hands-on support and data-driven results.
Responsibilities
- Provide technical application support to enable customers to exploit instrument capabilities
- Deliver post-sales troubleshooting remotely and on-site
- Conduct high-level customer trainings and ongoing support for customer success
- Support demonstrations of Bruker Optics solutions in demo labs or at customer sites
- Process sample evaluations and generate result reports
- Engage in conferences and exhibitions, prepare posters, and support user meetings
- Travel within UK/Ireland/Nordics up to ~70% depending on demand
- Possible cover during colleague absence and occasional international trainings
- Assist BOPT service organization as required
Key requirements
- Experience or education in vibrational spectroscopy (FTIR, FT-NIR, Raman) or related lab equipment
- Analytical environment capability and structured approach to complex requests
- Willingness to travel at least 50% of time
- Strong people skills to connect with diverse markets
- Ability to guide clients through the sales process
- 1–3 years of sales experience in an analytical environment (preferred)
- Bachelor or Master in chemistry-related field
- Good written and oral English skills
- Valid driving license
- Friendly, reliable, well-presented, highly organized
- customer-focused
- communication
- problem-solving
- FTIR
- FT-NIR
- Raman spectroscopy
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