Customer Success Manager UK

Overview

In this role you own the long-term success and growth of strategic UK customers using Planon. You’ll act as a trusted advisor across real estate and facility management stakeholders, collaborating with cross-functional teams to maximize adoption and value realization. You’ll identify risks and opportunities, shaping long-term success plans that drive retention and expansion. The position is embedded in a global, learning-oriented environment with a focus on delivering innovative workplace solutions.

Pay / Benefits

• salary range: 3591 – 5506 EUR/month
• hybrid working
• international and learning-oriented environment
• professional development opportunities
• collaborative culture
• equal opportunity employer

Responsibilities

• Build long-term relationships with strategic customers across operational to senior levels
• Develop deep understanding of each customer’s business, real estate and Planon usage
• Create and drive long-term customer success plans focusing on adoption, value, retention and growth
• Proactively identify risks and opportunities and coordinate internal teams to move customers forward
• Identify expansion opportunities and partner with Account Management to develop commercial cases
• Act as voice of the customer, connecting needs with Services, Support, Product and R&D

Key requirements

• 5+ years in Customer Success, Services, Consulting, Account Management or similar
• Strong knowledge of real estate and/or facility management
• Experience with complex enterprise software and adoption projects
• Proven ability to build trusted relationships with senior stakeholders
• Strategic and commercially aware mindset with ability to spot risks and growth opportunities
• Proactive, self-starting and capable of coordinating across internal teams
• Eligibility for UK Security Clearance

• credibility in complex enterprise environments
• strong communication with multiple stakeholders
• problem-solving and advisory mindset
• experience with enterprise software solutions
• understanding of software implementation and adoption
• knowledge of real estate and facility management domain

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