BPO Manager

Overview

In this role you lead the delivery of outsourced finance services for a varied client base, shaping a Xero-powered, automation-driven offering. You mentor the team, manage client expectations, and ensure high-quality outputs across management accounts, statutory accounts, VAT, and related processes. You’ll drive improvements in client experience, build the Xero solution, and contribute to growth through proposals and marketing. This position sits at the intersection of client delivery, technology enablement, and team development, within a curious, forward-looking firm.

Pay / Benefits

• flexible working options
• work-life balance
• inclusive culture
• opportunities for professional growth
• secondments to local charities
• networking across Grant Thornton firms

Responsibilities

• Lead on client work across a portfolio with varying complexity
• Plan and coordinate client engagements, including staffing, to meet objectives
• Onboard and guide complex clients and mentor junior staff
• Understand client business and act as primary contact for queries and payments
• Foster client relationships by driving continuous improvement conversations
• Review and ensure quality of management/accounts VAT and electronic payments; manage associated risks
• Identify and resolve VAT technical issues with specialists
• Support the team with technical queries and review colleagues’ files
• Lead the build and rollout of Xero offerings on new and existing client assignments
• Develop a service with Xero and automation at its core
• Act as line manager: guidance, feedback, growth opportunities, and resource allocation
• Manage working capital, billing, debt, and overall commercial performance
• Keep work on track with timescales, budgets, and risk management procedures
• Contribute to proposals, marketing, and external network building
• Participate in departmental and firm-wide meetings

Key requirements

• Proven experience delivering outsourced accounting/finance services (management accounts, statutory accounts, VAT)
• Experience reviewing technical work and managing associated risks
• Experience managing and developing a team (resourcing and scheduling)
• Experience with Xero and related apps, or a clear appetite to lead on them
• Excellent communication skills for clients and colleagues
• Commercial awareness (working capital, billing, fee recovery)
• Good organisational and IT skills
• Proactive approach and willingness to get involved

• Strong communication
• Leadership and people development
• Proactivity and hands-on work ethic
• Xero and related apps
• Management accounts
• Statutory accounts

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