Sector Business Development Manager – Consumer and Retail

Overview

In this role, you will drive high-value new business for DHL Global Forwarding UK within a defined sector. You’ll act as a hunter to build a robust pipeline and convert opportunities with both new and existing clients, shaping solutions with product and station teams. You’ll represent DGF to key customers and work to improve their supply chains through DHL offerings. This is a high-impact, growth-focused position with cross-functional collaboration and a clear path to long-term account expansion.

Pay / Benefits

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• Discounts and benefits including retail, entertainment, gym, cycle to work
• Training and development opportunities with focus on internal promotion

Responsibilities

• Find and develop High Value Target customers for DHL Global Forwarding UK
• Develop significant business from new, existing or lapsed customers
• Represent DGF and the wider DHL in relationships with key customers
• Collaborate with target customers to improve their supply chains and use of DHL products
• Coordinate with Product / Station teams in the UK to align on growth
• Build a substantial new business pipeline with short, medium and long-term targets
• Provide innovative and profitable solutions with DHL products and stations
• Develop current service offerings to meet customer expectations
• Find new business through pre-identified prospects as part of group efforts
• Formulate and present growth strategies and win plans
• Ensure RFQs are acted on professionally and timely
• Meet and report KPIs for business development and CRM usage
• Produce management reports and participate in management meetings
• Lead and participate in meetings to achieve new business results
• Ensure compliance with statutory, company regulations and policies
• Contribute to the First Choice continuous improvement program

Key requirements

• 10 years forwarding and/or relevant transport, supply chain, logistical experience including customer-facing roles
• Demonstrable solution design and problem-solving skills
• Excellent negotiation skills
• Strong presentation skills
• Good networking and influencing skills
• In-depth understanding of the Freight Forwarding Industry
• Ability to balance conflicting priorities
• IT generalist knowledge (MS Word, Excel, PowerPoint, CRM)
• Willingness to travel internationally for business development
• Post Graduate or Equivalent preferred but not essential

• negotiation
• presentation
• networking
• CRM
• MS Word
• Excel

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