We’re looking for a highly organised and proactive Warranty & Vehicle Aftersales Repair Coordinator to join our clients dynamic operations team. In this role, you’ll be responsible for managing warranty-related vehicle bookings, repair updates, and customer communication — helping deliver a smooth, hassle-free experience post-sale.
You’ll play a key part in liaising between customers, driver teams, and repair partners while keeping our internal systems up to date.
Key Responsibilities:
Warranty Coordination
Manage warranty collections including:
- Verifying customer eligibility and reported faults
- Scheduling with customers and driver teams
- Updating systems (Evo, workshop spreadsheet, Zendesk)
- Creating and sending job cards
Oversee warranty returns including:
- Physically inspecting vehicles post-repair
- Coordinating return dates
- Compiling repair reports and updating internal trackers
Repair Updates
- Gathering updates from workshops
- Calling customers with progress reports
VAR (Vehicle At Risk Requests) Support
- Engage with partners, and coordinate with Logistics
Daily Updates including:
- Chasing workshops for progress updates
- Communicating with customers
- Maintaining trackers and Zendesk records
- Attend and contribute to the daily VAR meeting
Customer Support & Phone Line
- Provide phone support for inbound RO queries (~7–10 calls/day)
- Handle transfer requests, with call durations ranging from 10 to 30 minutes
To be successful, you’ll bring some of the following experience with you:
- Positive and professional attitude at all times
- Proven administration skills and ability to meet specific deadlines and prioritize them effectively
- Good communication, active listening and interpersonal skills
- Customer service skills, good telephone manner
Shift Patterns:
4on4off shift
06:00am – 06:00pm
Salary:
£13.69 per hour
JBRP1_UKTJ
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