Workflow Coordinator

Overview

In this role you will support the Workflow Administration and Secretarial teams to ensure smooth patient information flow and timely communications. You will coordinate daily tasks, manage inboxes, and assist with coding and data entry to maintain accurate medical records. With training provided, you will develop workflow, coding, and secretarial skills, contributing to safe, efficient patient care. This position offers clear learning paths and hands-on exposure to general practice operations, within a collaborative multi-disciplinary team.

Responsibilities

• Oversee email inboxes and information distribution
• Coordinate day-to-day workflow tasks and patient communications
• Ensure safe/efficient workflow of patient information to the clinical system
• Code and input data into patient records and clinical systems
• Record and verify new medical records and assess accuracy of summaries
• Support data input and management of centralized mail and correspondence
• Assist broader Practice teams to maintain smooth day-to-day operations through workflow
• Support registration links and processes to maintain patient records

Key requirements

• GCSE level or equivalent education
• Experience with general public (in person and telephone)
• Experience with IT programmes and systems
• Experience working to business directions/PI indicators
• Team-based experience with varied roles
• Desirable: EMIS Web or primary care IT experience
• Desirable: workflow/secretarial systems in general practice
• Proven SNOMED read/coding experience
• Healthcare setting experience
• Excellent verbal and written communication, GDPR/data protection understanding
• High accuracy, detail orientation, ability to work with minimal direction
• Ability to follow procedures, work collaboratively, manage time
• Flexibility and motivation, integrity, empathetic approach
• Disclosure and Barring Service check required

• Communication (verbal and written)
• Attention to detail
• Teamwork
• EMIS Web Clinical System (Desirable)
• Microsoft Office suite
• Data entry and coding

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