Company: Sanderson Recruitment
Location: Corsham
Job Description:
Overview
As a Senior Service Designer in a Defence-focused consultancy, you will lead service design across complex programmes and ensure user-centred delivery. You’ll work with researchers, designers and delivery professionals to map end-to-end services and identify improvements, guiding workshops and stakeholder discussions. You’ll shape service blueprints, journeys and maps within Agile multidisciplinary teams, driving meaningful outcomes in government environments. This is a chance to influence high-impact Defence projects and progress a career shaping critical services.
Pay / Benefits
- 60,000 salary
- Hybrid working
- Professional development & Training
- Exciting Defence Projects
- Collaborative & supportive culture
- Clear career progression
Responsibilities
- Lead service design activities across complex programmes
- Map end-to-end services and identify improvement opportunities
- Produce Service Blueprints, Service Maps and Customer Journeys
- Facilitate workshops with users, clients and stakeholders
- Collaborate within Agile multidisciplinary teams
- Help organisations understand and solve complex service challenges
- Advocate best practice Service Design approaches
- Influence programme and senior stakeholders
Key requirements
- Active SC Clearance
- Strong Service Design experience
- Experience in Agile delivery environments
- Ability to design and improve complex end-to-end services
- Excellent stakeholder engagement and facilitation skills
- Strong workshop planning and delivery experience
- Experience collaborating with User Researchers, Interaction Designers and Content Designers
- Ability to translate user needs into service improvements
- Stakeholder engagement
- Facilitation
- Workshop planning and delivery
- Service design
- End-to-end service mapping
- Service blueprints
…
Posted: November 1st, 2026