Solutions Consultant, Operations Domain Specialist

Overview

In this role you will guide operational transformation and process innovation for Vanguard’s business partners. You work with cross-functional teams to translate complex problems into strategic, cost-effective solutions that boost efficiency, resilience, and service quality. You act as a change agent, shaping multi-year transformation roadmaps and driving adoption of new ways of working. Your analytical and stakeholder-management skills help ensure solutions align with enterprise objectives and governance. This is a collaborative, impact-driven role at a leading investment firm.

Responsibilities

• Build relationships with internal clients, teams, and IT partners to clarify recommendations and priorities
• Translate operational problems into strategic solution options with implementation considerations and expected value
• Align operational initiatives with strategic business objectives alongside business and IT leaders
• Drive operational excellence, workflow optimization, automation adoption, and capability thinking across the organization
• Own capability blueprints for one or more business lines and shape multi-year transformation roadmaps
• Collaborate with Product Owners, Operations leaders, Solution Architects, Engineering leaders, Risk and Resilience, and Change teams to ensure governance alignment
• Lead discovery initiatives, process assessments, operating model reviews, and transformation engagements
• Apply quantitative and qualitative analysis to identify opportunities, evaluate options, and inform recommendations
• Develop business cases and investment recommendations with clear outcomes, benefits, risks, and implementation considerations
• Participate in special projects and perform other duties as assigned

Key requirements

• Undergraduate degree or equivalent experience
• Broad knowledge of financial services and large-scale operational environments
• Strong written and verbal communication, workshop facilitation, and presentation skills
• Exceptional conceptual, analytical, and problem-solving abilities
• Strong planning, organizational, stakeholder management, and negotiation skills
• Proven experience leading operational transformation, process improvement, or service delivery optimization
• Understanding of operational resilience, business continuity, vendor risk management, and solution resilience assessment
• Experience applying quantitative and qualitative analysis to inform decisions
• Proven ability to lead cross-functional initiatives and influence senior stakeholders
• Ability to adapt quickly, learn new domains, evaluate issues, and negotiate scope changes

• strong communication
• stakeholder management
• negotiation
• workshop facilitation
• operational transformation
• business process improvement

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