Customer and Trading Manager – Online

Overview

You lead an online picking and delivery team to enable seamless in-store and online shopping. You will coach a large team of shoppers and drivers, ensuring a safe, high-quality service while collaborating with store leadership. The role focuses on people management, performance, and scheduling to meet KPI targets in a fast-paced environment. You work early mornings to support pre-dawn picking and delivery windows, shaping a smooth omnichannel experience. This opportunity offers impact through hands-on leadership and a commitment to inclusive development and operational excellence.

Pay / Benefits

• Discount card – 10% discount after four weeks
• Annual bonus scheme
• Free food and hot drinks for colleagues
• Generous holiday entitlement, maternity and paternity leave
• Pension – match 4-7.5%
• Sainsbury’s share scheme

Responsibilities

• Plan and coordinate the online picking and delivery team to support in-store online service
• Act as a visible leader, coaching shoppers and drivers to deliver safe, seamless service
• Collaborate with store managers to enhance overall shopping experience
• Manage performance, capability, disciplinaries, and scheduling/pay accuracy
• Lead online operations with early-morning schedules (04:00–08:00)
• Drive achievement of KPIs related to sales, availability, customer satisfaction, and engagement
• Own store operations in the absence of more senior management

Key requirements

• Proven line management experience in a fast-paced, operational setting
• Strong customer service track record with coaching capability
• Experience delivering KPI targets or similar performance metrics
• Ability to manage employee relations issues (performance, absence)
• Operational leadership responsibility in absence of senior management

• leadership
• coaching
• customer focus
• KPI delivery
• employee relations management
• operational leadership

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