Research Operations Manager, Research Services I PV & Studios – Ops

Overview

In this role, you enable high-quality customer research at scale across global markets. You will own the operational execution of surveys, from programming to deployment, and support panel activities to keep studies on track. You’ll partner with Consumer Insights, Data Science, and cross-functional teams to ensure timely, well-produced research outputs. You will contribute to AI-powered automation that enhances reporting and efficiency. This is a hands-on position in a fast-growing, customer-centric environment at Prime Video.

Responsibilities

• Manage a region and drive the content testing agenda across 7 markets
• Own end-to-end survey operations: programming, sampling, deployment, QA, and data delivery
• Support panel activities: recruitment, maintenance, and engagement globally
• Monitor fielding progress, troubleshoot issues, and manage vendor relationships
• Maintain and improve operational processes, documentation, and templates
• Contribute to AI-powered automation tools that improve reporting and efficiency

Key requirements

• Advanced knowledge of Excel (Pivot Tables, VLOOKUP) and SQL
• Experience working cross-functionally with tech and non-tech teams
• Experience defining program requirements and using data to drive improvements
• Experience in program or project management
• Experience implementing repeatable processes and driving automation or standardization

• stakeholder management
• cross-functional collaboration
• communication with senior leadership
• Excel
• SQL
• survey programming and deployment

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