Account Director

Overview

As Account Director, you will lead the delivery of a complex healthcare PFI contract at Birmingham QE Hospital, guiding a large on-site team to meet contractual and KPI targets. You will drive financial performance, commercial management and safety in M&E operations, while fostering strong client relationships and continuous improvement. This role sits at the intersection of operations, finance and stakeholder engagement, shaping service delivery for a major healthcare facility. You will work closely with cross-functional teams to ensure high standards and sustainability in a demanding, on-site environment.

Pay / Benefits

• competitive salary
• bonus and benefits package
• company vehicle
• 25 days annual leave
• Life Cover 3x salary
• employee discount schemes on brands and retailers

Responsibilities

• Lead the operational delivery of a complex PFI healthcare contract at a large acute hospital and associated facilities, achieving SLAs and KPIs
• Provide visible leadership for ~220 employees, promoting a customer-focused, safe and high-performing culture
• Own financial performance, commercial management, budget control, debt management and profitability
• Ensure safe, compliant operation and maintenance of M&E assets, with accurate records and ISO alignment
• Manage supply chain partners and subcontractors, mitigating risks while maintaining service levels
• Build and maintain strong customer and stakeholder relationships, supporting meetings, reporting, lifecycle and capital works

Key requirements

• Degree qualified (or equivalent experience) with extensive senior FM leadership, preferably in healthcare, PFI or complex outsourced environments
• Strong commercial and financial acumen including P&L management and KPI delivery
• Proven leadership, influencing and communication skills with ability to motivate multidisciplinary teams
• Health and safety awareness and familiarity with CAFM, HR/Payroll systems and Microsoft Office
• Customer-focused, proactive and solutions-oriented with a track record of high performance and improvement

• strong communication
• stakeholder management
• leadership and people development
• CAFM
• HR/Payroll systems
• Microsoft Office applications

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