Client Relationship Lead

Overview

In this National Client Relationship Lead role, you will own the high-profile corporate cleaning contract and act as the primary senior contact. You will drive account growth, deliver value to the client, and shape service and commercial performance through strategic relationship management. You’ll identify upsell opportunities, develop commercially focused solutions, and collaborate with stakeholders across the national portfolio. The role combines leadership, data-informed insight, and a proactive approach to enhance client retention and revenue.

Responsibilities

• Own and develop the national client relationship as the primary senior contact
• Identify opportunities to upsell services and increase revenue
• Build relationships with key stakeholders across the client’s national portfolio
• Monitor contract performance and analyse data to identify improvements
• Develop practical, commercially focused solutions that add client value
• Maintain a visible presence across the UK

Key requirements

• Experience in cleaning services, facilities management, or related industry
• Proven track record managing large corporate client relationships
• Strong commercial acumen with experience in account development and upselling
• Analytical and detail-oriented with confidence presenting to senior stakeholders
• Proactive, autonomous, owning a client relationship
• Willingness to travel regularly across the UK (including London)

• proactive
• energetic
• stakeholder management
• data analysis
• solution design for value creation
• stakeholder communication at senior level

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