Engagement Director

Overview

In this Engagement Director role, you lead large, complex client engagements end-to-end, ensuring successful delivery and strong client partnerships. You will oversee commercial management, risk handling, and KPI tracking while building high-performing delivery teams. You’ll influence solutions and practice development, shaping how AND Digital delivers meaningful digital outcomes. This role offers impact across high-profile clients and opportunities to advance our propositions and IP.

Pay / Benefits

• 25 days holiday allowance + bank holidays
• Share scheme
• flexifund for benefits (gym, health, etc.)
• Blended Working model
• career scrum team
• training budget with allocated days off

Responsibilities

• Lead end-to-end delivery of client engagements and ensure milestones and outcomes are met
• Manage critical risks and issues and track engagement KPIs
• Forge and maintain strong client relationships; act as main escalation point for delivery concerns
• Own engagement financials (revenue, margin, invoicing, collections) and manage scope changes to prevent leakage
• Identify growth opportunities and support account development
• Lead, mentor, and motivate delivery teams; ensure optimal resourcing and skills mix
• Provide feedback on solutions to improve propositions and share reusable assets

Key requirements

• Strong leadership and influencing skills without relying on formal authority
• Excellent communication; ability to simplify complex topics for diverse audiences
• Proven problem-solving and decision-making under pressure
• High planning, organization, and resource coordination capabilities
• Solid financial acumen in budgeting and margin management
• Adaptability and continuous learning mindset

• leadership
• communication
• adaptability
• financial management of engagement budgets and margins
• risk and issue management
• stakeholder management

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