Employee Experience Manager

Overview

In this role you lead the London Employee Experience, shaping a welcoming and engaging workplace. You partner with Facilities, IT, Security, and vendors to deliver seamless services and support. You use feedback and data to strengthen culture and implement impactful engagement initiatives. You also manage local perks and partner with the Front Desk to ensure a professional experience for employees, candidates and visitors. This role offers the chance to drive cross-functional initiatives at scale in a dynamic environment.

Responsibilities

• Lead Employee Experience across the London office, driving an inclusive, engaging environment
• Identify opportunities to improve the employee experience via feedback and stakeholder partnership
• Develop and deliver engagement initiatives and measure impact on culture
• Manage local perks and benefits providers for the London office
• Partner with Facilities and stakeholders to maintain a welcoming workplace
• Oversee procurement of office supplies and resources and coordinate travel for leaders and visitors as needed
• Plan and execute elevated events, team off-sites, milestones, and perks
• Develop sports and social programming and maintain an events calendar
• Coordinate all-hands meetings and high-profile gatherings with leadership
• Manage relationships with Employee Experience vendors and monitor performance and budgets
• Lead and develop the London Employee Experience team
• Collaborate with HR, Recruiting, Facilities and business teams to deliver a seamless experience
• Maintain dotted-line coordination with Facilities Manager, Food Program Manager, Front Desk, IT Manager
• Act as escalation point for office-related issues and resolve promptly
• Collaborate with regional/global teams on onboarding, benefits, engagement and experience initiatives
• Anticipate busy periods and coordinate support for hires, onboarding, moves and events

Key requirements

• 5–7+ years in office management, workplace experience, facilities coordination or corporate events
• Previous people leadership experience with a track record of building high-performing teams
• Experience managing external vendors and service providers
• Strong commercial judgment, problem-solving and continuous improvement mindset
• Experience planning and executing events of varying scale
• Comfort with ambiguity and shifting priorities in high-volume periods
• Strong project management with multi-workstream coordination
• Excellent communication across vendors, senior leaders, IT/facilities and employees
• Experience working with IT and Facilities preferred
• Calm under pressure, hands-on and strategic

• strong communication
• leadership and coaching
• collaboration
• vendor management
• project management
• events planning

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