Senior Manager, Revenue Operations

Overview

Join Funding Circle in London as Head of RevOps to elevate revenue operations through data-driven analytics and AI automation. You will align Sales, Service and Collections with a unified KPI framework and build a roadmap that delivers measurable business impact. You’ll lead a small dedicated team, driving adoption of AI-powered tooling and continuous improvements to customer journeys. This role offers strategic influence across the revenue engine and a chance to shape how frontline teams perform.

Pay / Benefits

• flexible-first approach
• private medical and dental
• life assurance and financial coaching
• annual learning allowance
• electric car and cycle-to-work schemes
• parliamentary leave policies

Responsibilities

• Own the KPI suite, dashboards, and weekly performance reporting for Sales, Service and Collections.
• Set analytics standards across customer-facing teams to ensure metrics drive outcomes.
• Own the RevOps build roadmap and act as product manager and builder for AI-assisted QA/coaching tooling, call transcription and conversational intelligence on Amazon Connect Contact Lens, and relevant automations.
• Line-manage the AI & Automation manager, setting direction and delivering in collaboration with the team.
• Identify and prioritise initiatives that deliver real business value for customer-facing teams.
• Drive adoption of tools and best practices to increase conversion and productivity.
• Act on customer insights to improve customer journeys and own the next actions and outcomes.
• Lead and scale the RevOps team into strategic new focus areas across the revenue engine.

Key requirements

• Track record of unlocking actionable insights that drive revenue growth
• Hands-on with CRM (ideally Salesforce), reporting, data analytics and AI with proven results
• Experience collaborating with Sales and Marketing to drive outcomes
• Built with/for AI delivering systems that drive business results
• Experience driving frontend teams to change and make it stick
• Ability to own and prioritise a personal roadmap with a small team and broad remit
• Proven ability to manage multiple high-level stakeholders
• Proven track record of getting the best from a small expert team

• stakeholder management
• leadership
• data-driven decision making
• Salesforce CRM
• data analytics
• AI tooling and implementation

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