Areyou passionate about delivering exceptional hospitality and eager to join adynamic team at one of the world’s leading hotel brands? We are currentlyrecruiting for a dedicated individual to join our team. We believe in creatingmemorable experiences for our guests and we want our associates to be at their best:to care for their holistic wellbeing, to feel a sense of belonging, to knowtheir co-workers are committed to a culture of respect and kindness.
Whatis in it for you:
In addition toreceiving a competitive salary and investment in your personal development, youwill have access to an array of perks and discounts including:
- Free Meals onDuty:Enjoy complimentary meals whileat work.
- Uniform Provided:A professional uniform is supplied for allemployees.
- Explore Discounts: A Marriott Discount Card that offersbenefits on hotel stays and F&B across 140 countries.
- Pension Scheme:Participation in The People’s Pension.
- Employee AssistanceProgramme:Free and confidentialsupport for various challenges, including financial advice, stress, and healthissues.
- CareerDevelopment:Opportunities forcareer growth and internal transfers within Marriott’s global network.
- Training andDevelopment:Access to trainingprograms to enhance your skills and advance your career.
Responsibilities:
Here’s what your journey with us entails:
- Welcome and assistguestswith check-in/check-outprocedures, ensuring a smooth and pleasant experience.
- Address guest inquiriesand concernspromptly andprofessionally, providing accurate information and solutions.
- Coordinate with otherdepartmentsto ensure guestrequests are fulfilled efficiently.
- Maintain a high levelof customer servicebyanticipating guest needs and exceeding their expectations.
- Handle guest complaintswith empathy and resolve issues to theirsatisfaction.
- Promote hotel servicesand amenitiesto enhance guestexperience and drive revenue.
- Ensure compliance withhotel policiesand procedures,maintaining a safe and secure environment.
- Monitor guest feedbackand implement improvements based on theirsuggestions.
- Assist in training newstaffon guest service standardsand procedures.
- Maintain accurate recordsof guest interactions and transactions.
Safety andCompany Policies:
- Follow all company andsafety and security policies and procedures.
- Report maintenance needs,accidents, injuries, and unsafe work conditions to the manager.
- Complete safety trainingand certifications.
- Ensure uniform andpersonal appearance are clean and professional.
- Maintain confidentialityof proprietary information.
- Communicate with othersusing clear and professional language.
- Develop and maintainpositive working relationships with others.
- Support the team to reachcommon goals.
- Listen and respondappropriately to the concerns of other employees.
- Ensure adherence toquality expectations and standards.
Note: This above description is not intended to establish atotal definition of the job, but an outline of the duties.
PreferredQualifications:
- Related Work Experience:At least 1 year of related work experience in a customer service role.
- Supervisory Experience:None required.
- License or Certification: None required.
Compensation: Competitive salary
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