Global Customer Operations Specialist – Fintech

Plasma in London is expanding its Customer Experience Team and seeks a proactive, ownership-driven individual to manage first-line support across chat, email and tools. You will collaborate with the Head of Operations to shape processes, onboarding, and regional coverage while balancing weekend rotation in a fintech/crypto context.

You should be comfortable with ambiguity, communicate clearly, and be motivated by building scalable customer experiences in a fast-moving startup environment.

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